Privacy Policy

1. Scope

This Privacy Policy explains how Revscale Technologies, Inc., a Delaware corporation (“Revscale,” “we,” “us,” or “our”) collects, uses, discloses, and protects information in connection with our websites, applications, AI-agent platform, dashboards, CRM features, communications tools, web pixel, chatbot, AI voice agent, support, sales activities, and related services (collectively, the “Services”).

This Privacy Policy is intended for a business-to-business platform. It applies to information we process as a business or controller for our own purposes, such as account administration, billing, sales, marketing, website analytics, security, and support. It also describes information we process on behalf of customers when they use the Services to manage leads, prospects, website visitors, callers, chat users, contacts, Authorized Users, franchise locations, agency clients, or other third parties.

When we process personal information on behalf of a customer, the customer is generally responsible for determining the purpose and means of processing, providing required notices, obtaining required consents, responding to privacy requests, and ensuring its use of the Services complies with law. If you are a lead, prospect, website visitor, caller, chat user, or contact of one of our customers, you should also review that customer’s privacy notices.

2. Information We Collect

We collect information from customers, Authorized Users, administrators, account owners, prospects, website visitors, callers, chat users, Connected Accounts, Third-Party Platforms, service providers, data partners, and automated technologies such as cookies, pixels, logs, APIs, and integrations.

The categories of information we collect depend on the Services used, account configuration, customer instructions, Connected Accounts, and communications channels. We may collect account and user information, Customer Content, lead and prospect information, visitor and pixel data, email and LinkedIn-related activity data, voice and chatbot data, CRM data, knowledge base documents, billing data, support data, device data, usage data, security logs, and compliance records.

3. Account and User Information

We may collect names, business email addresses, phone numbers, job titles, company names, franchise or location identifiers, agency or client identifiers, billing contacts, account credentials, authentication data, profile settings, role and permission information, plan information, transaction history, invoices, tax information, payment status, communications with Revscale, support requests, training attendance, product preferences, and similar business contact information.

We use payment processors to handle payment information. Revscale does not need to store full payment card numbers when a payment processor stores them on our behalf.

4. Customer Content

Customer Content may include prompts, instructions, campaign settings, targeting criteria, message templates, call scripts, chat scripts, CRM records, lead lists, prospect lists, contact records, notes, tasks, pipeline stages, knowledge base documents, training rules, business rules, blacklists, suppression lists, opt-out records, brand materials, website content, transcripts, recordings, emails, chats, call summaries, dashboard assistant prompts, and other materials submitted to or processed through the Services.

Customer owns Customer Content as between Customer and Revscale. We process Customer Content to provide, operate, secure, support, debug, analyze, and improve the Services; comply with law; prevent abuse; enforce agreements; and as otherwise described in customer agreements or data processing terms.

5. Lead, Prospect, Visitor, Caller, and Chat Data

Customers may use the Services to process information about leads, prospects, website visitors, callers, chat users, contacts, customers, opportunities, or other third parties. This information may include names, business contact details, personal contact details if provided by the customer or the individual, company information, job title, location, industry, website activity, form submissions, chat messages, call recordings, call transcripts, call metadata, email replies, LinkedIn-related interaction data, CRM notes, qualification status, lead scores, appointment information, objections, preferences, opt-out status, consent records, and attribution data.

Customers are responsible for ensuring they have the right to provide this information to Revscale and to use the Services to process and contact these individuals.

6. Website Pixel and Tracking Data

If a customer installs a Revscale pixel, tag, script, cookie, or similar technology on a website, we may collect website and device data such as IP address, cookie or device identifiers, browser type, operating system, page views, session information, referrer URL, UTM parameters, approximate location, timestamps, interactions, conversion events, consent state, and information derived from or matched with other data sources.

Pixel and visitor identification features may use cookies, scripts, identity resolution, enrichment, firmographic matching, and similar technologies. Customers are responsible for providing required cookie notices, privacy notices, consent mechanisms, and opt-out choices on their websites.

7. Email, LinkedIn, Voice, Chatbot, CRM, and Agent Activity Data

Depending on configuration, we may process activity data related to outbound AI agents, LinkedIn-related workflows, email outreach, inbound inquiry qualification, website chatbot, AI voice agent, re-engagement agent, CRM, knowledge base, suppression tools, and dashboard assistant functionality.

This data may include sends, queues, drafts, edits, approvals, replies, opens, clicks, bounces, unsubscribes, connection-related events, call attempts, call outcomes, call recordings, transcripts, chat logs, routing decisions, lead scores, agent decisions, agent prompts, AI outputs, model metadata, CRM field changes, task completion, calendar events, integration events, error logs, account health data, and performance reports.

8. Recordings and Transcripts

If voice, call, meeting, or similar features are enabled, calls or other audio may be recorded, transcribed, summarized, analyzed, routed, or stored. Recordings and transcripts may contain personal information, business information, caller statements, lead qualification details, support details, and sensitive information that a caller chooses to disclose.

Customers are responsible for determining whether recording or transcription is lawful, providing required notices, obtaining required consent, and configuring the Services appropriately for their jurisdictions and use cases. Revscale may use recordings and transcripts to provide the Services, generate summaries, train customer-specific workflows, support customers, debug issues, monitor quality, improve safety systems, and comply with legal obligations, subject to applicable agreements and settings.

9. Knowledge Base Documents

Customers may upload or connect knowledge base documents, FAQs, product descriptions, pricing materials, policies, service materials, sales playbooks, franchise manuals, brand rules, training materials, objections, scripts, and similar information. AI Agents and other Service features may use these materials to generate responses, recommendations, messages, call scripts, chat answers, summaries, and workflow actions.

Customers should not upload confidential information that should not be exposed to applicable administrators, Authorized Users, AI Agents, recipients, or integrations. Customers should not upload regulated or highly sensitive information unless permitted by a written agreement with Revscale.

10. How We Use Information

We use information to provide, operate, maintain, host, secure, authenticate, troubleshoot, support, personalize, improve, and develop the Services; create and manage accounts; process payments; provide onboarding and training; configure AI Agents; connect integrations; generate Output; route inquiries; manage CRM records; provide reporting; respond to support requests; communicate with customers; enforce agreements; prevent fraud and abuse; comply with law; and protect the rights, safety, and security of Revscale, customers, users, recipients, and third parties.

We may also use business contact information for sales, marketing, product updates, events, customer success, surveys, and other business communications, subject to applicable opt-out rights.

11. AI Processing and Automated Systems

The Services use automated systems, AI Agents, machine learning, rules-based workflows, model providers, prompts, classification systems, scoring systems, and other technologies to generate, route, summarize, classify, draft, recommend, qualify, respond, and take configured actions. AI processing may involve Customer Content, lead data, prospect data, visitor data, caller data, chat data, CRM data, Connected Account data, knowledge base materials, and usage data.

AI-generated Output may be inaccurate, incomplete, outdated, biased, or unsuitable for a particular purpose. Customers are responsible for configuring the Services, reviewing Output where appropriate, providing required disclosures, obtaining required consents, and deciding how to use Output.

As a safer default, Revscale does not knowingly allow third-party foundation-model providers to train their general models on raw Customer Content unless that practice is disclosed, enabled by the customer, or separately agreed in writing. This does not prevent service providers from processing Customer Content as needed to provide, secure, support, debug, monitor, or improve the Services, or to comply with legal obligations.

12. Aggregated and De-Identified Data

We may create and use aggregated or de-identified data for analytics, benchmarking, product improvement, internal AI evaluation, internal model improvement, safety systems, fraud and abuse prevention, business intelligence, market insights, performance reporting, and other lawful business purposes.

Aggregated data is combined with other data so it does not identify a specific customer or individual. De-identified data is processed to remove or obscure identifiers so it cannot reasonably be used to identify a specific customer or individual, subject to reasonable safeguards. Enterprise customers may negotiate or opt out of aggregated or de-identified AI training uses in their Order Form or data processing addendum, but not operational processing, security, billing, abuse prevention, support, debugging, or legally required processing.

13. Enterprise / Franchise / Network Administrator Visibility

For Network Accounts, franchisors, parent companies, agencies, white-label administrators, corporate administrators, enterprise administrators, brand administrators, dealer-group administrators, or similar administrators may access, monitor, configure, audit, export, manage, and support location accounts, subaccounts, client accounts, and related workspaces.

Administrator visibility may include leads, prospects, website visitors, callers, chat users, messages, replies, recordings, transcripts, call summaries, chatbot conversations, CRM records, notes, opportunities, pipeline data, agent activity, prompts, Output, performance data, reports, dashboards, settings, Connected Accounts, knowledge base usage, blacklists, suppression lists, opt-outs, billing information, and support records.

Corporate-level, franchisor-level, agency-level, parent-level, or network-level settings may override location-level settings. Revscale may rely on instructions from the applicable parent, corporate, franchisor, agency, enterprise, or network administrator. Revscale is not responsible for disputes between franchisors, franchisees, agencies, clients, dealers, parent entities, affiliates, brands, locations, or administrators regarding data access, lead ownership, billing, brand rules, or system usage.

14. Sharing with Service Providers and Subprocessors

We may share information with service providers, subprocessors, vendors, contractors, and partners that help us provide the Services. These may include hosting providers, cloud infrastructure providers, database providers, AI model providers, telecommunications providers, email providers, analytics providers, data enrichment providers, security providers, identity and authentication providers, payment processors, customer support tools, CRM tools, product analytics tools, logging and monitoring tools, and professional advisors.

We require service providers and subprocessors to process information for authorized purposes and to use reasonable safeguards appropriate to the nature of the information. A current subprocessor list or additional subprocessor information may be made available by Revscale upon request or as stated in a data processing addendum.

15. Third-Party Integrations

Customers may connect the Services to Third-Party Platforms, such as email accounts, LinkedIn-related tools, CRMs, calendars, phone systems, website platforms, analytics tools, enrichment providers, payment tools, and other applications. When a customer connects or uses an integration, Revscale may access, transmit, receive, store, and process information from that Third-Party Platform as directed by the customer and as needed to provide the Services.

Third-Party Platforms are governed by their own terms and privacy policies. Revscale does not control and is not responsible for third-party privacy, security, data retention, API, or platform practices. Customers should review and configure Third-Party Platforms carefully.

16. Legal, Safety, and Compliance Uses

We may use and disclose information where we reasonably believe it is necessary to comply with law, legal process, subpoenas, court orders, governmental requests, regulatory inquiries, and law enforcement requests; enforce agreements; collect amounts owed; process or dispute chargebacks; protect rights and property; prevent fraud, spam, abuse, security incidents, unauthorized access, or misuse; investigate violations; protect the safety of Revscale personnel, customers, users, recipients, or third parties; or support a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.

We may preserve information where reasonably necessary for legal, security, billing, compliance, dispute, fraud-prevention, suppression, audit, or backup purposes.

17. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, customer agreements, data processing addenda, and applicable law. Retention periods may depend on the type of information, account status, customer settings, legal requirements, billing needs, security needs, backup cycles, dispute needs, and operational requirements.

After account termination, we may delete, de-identify, aggregate, or retain information in accordance with our standard retention practices and legal obligations. We may retain suppression lists, opt-out records, unsubscribe records, security logs, billing records, audit records, dispute records, and backup copies where necessary or appropriate. Backup deletion may occur on a delayed cycle.

18. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. Safeguards may include access controls, authentication, encryption in transit, logging, monitoring, vendor review, and internal policies.

No method of transmission, storage, or processing is fully secure. Customers are responsible for managing Authorized Users, passwords, Connected Accounts, permissions, endpoint security, customer-side integrations, and the information they choose to upload or process through the Services.

19. User Choices and Privacy Rights

Depending on your relationship with Revscale and applicable law, you may have choices or rights to access, correct, delete, port, restrict, object to, or opt out of certain processing of personal information. You may also opt out of Revscale marketing emails by using the unsubscribe link or contacting us.

If we process your information on behalf of one of our customers, we may direct your request to that customer or ask you to contact the customer directly. We will support customers in responding to privacy requests as required by applicable agreements and law.

Cookie and tracking choices may be available through browser settings, website cookie banners, recognized opt-out preference signals where required, or other controls we or our customers provide. Some choices may affect Service functionality.

20. State Privacy Rights

Certain U.S. state privacy laws may provide residents with rights to know or access personal information, correct inaccurate personal information, delete personal information, receive a portable copy of personal information, opt out of targeted advertising, opt out of the sale or sharing of personal information, limit certain uses of sensitive personal information, appeal a privacy request decision, and not be discriminated against for exercising privacy rights.

Revscale does not sell Customer Content as that term is commonly understood. Some website analytics, advertising, enrichment, or tracking activities on Revscale websites or customer websites may be considered a “sale,” “sharing,” or targeted advertising under certain state privacy laws. Where required, we provide opt-out mechanisms or honor recognized opt-out preference signals for Revscale-controlled websites. Customers are responsible for their own websites, pixels, notices, consent mechanisms, and opt-out mechanisms.

To submit a privacy request to Revscale, contact legal@getrevscale.com. We may need to verify your identity and request. Authorized agents may submit requests where permitted by law. If your request relates to information controlled by one of our customers, we may refer the request to that customer.

21. International Transfers

Revscale is based in the United States, and information may be processed in the United States and other countries where we, our Affiliates, service providers, or subprocessors operate. These countries may have privacy laws that differ from those in your jurisdiction.

Where required for international transfers, we may use appropriate transfer mechanisms such as standard contractual clauses, data processing addenda, or other lawful transfer mechanisms. Customers are responsible for determining whether their use of the Services involves international transfer requirements and for entering into required transfer documentation.

22. Children’s Privacy

The Services are intended for business use and are not directed to children under sixteen (16). We do not knowingly collect personal information from children under sixteen through the Services. Customers must not use the Services to knowingly collect, process, contact, profile, or target children unless expressly authorized in a written agreement with Revscale and permitted by applicable law.

23. Updates

We may update this Privacy Policy from time to time. The “Last Updated” date indicates when this Privacy Policy was last revised. We may provide additional notice of material updates through the Services, by email, or by other reasonable means. Continued use of the Services after an update means the updated Privacy Policy applies to information collected or processed after the effective date, subject to applicable law and customer agreements.

24. Contact

For privacy questions, requests, or legal notices, contact Revscale at legal@getrevscale.com.

Mailing address: Revscale Technologies, Inc., a Delaware corporation, Attn: Privacy / Legal Department, 200 E Las Olas Blvd Suite 1400, Fort Lauderdale, FL 33301.

If you are a lead, prospect, website visitor, caller, chat user, or contact of one of our customers, you may also need to contact that customer directly because the customer may control the relevant information and determine how it is used.