Terms of Service

1. Acceptance of Terms

These Terms of Service / Terms and Conditions (the “Terms”) govern access to and use of the websites, applications, software, dashboards, artificial intelligence agents, communication tools, data tools, customer relationship management tools, support services, and related products provided by Revscale Technologies, Inc., a Delaware corporation (“Revscale,” “we,” “us,” or “our”).

By signing an order form, statement of work, online checkout, reseller or agency order, enterprise agreement, or similar ordering document referencing these Terms (each, an “Order Form”), creating an account, clicking to accept, connecting a third-party account, or otherwise accessing or using the Services, the business or other legal entity identified in the applicable account or Order Form (“Customer,” “you,” or “your”) agrees to these Terms.

The individual accepting these Terms represents that they have authority to bind Customer. If the individual does not have such authority, or if Customer does not agree to these Terms, Customer may not access or use the Services.

These Terms, the applicable Order Form, any data processing addendum, any product-specific terms, and any policies referenced in these Terms form the agreement between Customer and Revscale (the “Agreement”). If there is a conflict, the following order controls unless an Order Form expressly states otherwise: (a) the Order Form; (b) any signed data processing addendum; (c) these Terms; and (d) online product documentation or policy materials.

2. Definitions

“Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

“AI Agent” means any automated, semi-automated, generative AI, rules-based, workflow-based, voice, chatbot, dashboard assistant, re-engagement, outbound, inbound, or other agentic functionality made available through the Services.

“Authorized User” means any employee, contractor, consultant, franchisee, location user, agency user, administrator, or other person Customer or a Customer administrator authorizes to access or use the Services.

“Connected Account” means any third-party account, profile, inbox, phone number, CRM, advertising account, website, calendar, business listing, payment account, data source, or other system that Customer connects to or uses with the Services.

“Customer Content” means content, data, files, text, prompts, messages, templates, scripts, knowledge base materials, lead lists, CRM records, suppression lists, brand assets, transcripts, recordings, settings, rules, and other materials submitted to, stored in, transmitted through, or generated at Customer direction through the Services, excluding Revscale Data.

“Customer Data” means Customer Content and personal information that Customer provides to Revscale or causes Revscale to process through the Services.

“Documentation” means user guides, technical materials, help center materials, specifications, and usage instructions that Revscale makes available for the Services.

“Lead Data” means information about prospects, leads, website visitors, callers, chat users, contacts, customers, opportunities, or other third parties that is processed through the Services.

“Network Account” means an account structure involving multiple businesses, brands, territories, locations, franchisees, dealers, agencies, affiliates, teams, subaccounts, workspaces, client accounts, or other related users or entities.

“Order Form” means any ordering document, online checkout, invoice, subscription confirmation, statement of work, enterprise agreement, reseller order, agency order, or similar document accepted by Revscale that identifies Services, fees, term, usage levels, or other commercial terms.

“Output” means text, recommendations, scoring, summaries, classifications, call scripts, chat responses, outreach messages, dashboard assistant responses, or other content generated by or through the Services in response to Customer Content, Customer instructions, or system prompts.

“Revscale Data” means the Services, software, platform architecture, models, workflows, templates, prompt libraries, training logic, dashboards, user interfaces, usage telemetry, system logs, performance analytics, know-how, Documentation, Aggregated Data, De-Identified Data, and other technology or information developed, owned, or controlled by Revscale, excluding Customer Content.

“Services” means all Revscale products, features, applications, websites, software, APIs, AI Agents, integrations, implementation services, managed services, support, training, and related offerings made available by Revscale.

“Third-Party Platform” means any third-party service, platform, API, model provider, data provider, communications provider, telecommunications provider, email provider, social network, LinkedIn-related service, CRM, website platform, analytics tool, hosting provider, or other non-Revscale product used with or integrated into the Services.

3. Services Overview

Revscale provides an AI-agent platform designed for businesses, franchise systems, multi-location brands, agencies, enterprise networks, and similar commercial customers. The Services may include outbound AI agents, LinkedIn outreach automation, limited email outreach, inbound inquiry qualification, website chatbot functionality, AI voice agent functionality, re-engagement agents, CRM features, web pixel visitor identification and outreach tools, knowledge base tools, training rules, blacklist and suppression tools, reporting, and a home dashboard assistant.

The Services are business productivity, marketing, sales, and customer engagement tools. They are not a law firm, compliance monitoring service, credit reporting agency, employment screening service, healthcare provider, emergency service, or professional advice service.

Revscale may update, modify, enhance, discontinue, suspend, throttle, or replace features from time to time. Some features may be experimental, beta, pilot, limited-release, or dependent on third-party systems. Revscale may label certain functionality as beta or preview, but the absence of such a label does not make the functionality error-free or guaranteed.

4. Eligibility and Authority to Bind Company

The Services are intended for business use only and are not intended for personal, household, or consumer use. Customer and all Authorized Users must be at least eighteen (18) years old and must use the Services only for lawful business purposes.

Customer represents and warrants that: (a) it is duly organized, validly existing, and in good standing under the laws of its jurisdiction of organization; (b) it has the right, power, and authority to enter into the Agreement; (c) the Agreement is binding on Customer; (d) it is not prohibited from using the Services under applicable sanctions, export control, or trade laws; and (e) it will ensure all Authorized Users comply with the Agreement.

5. Account Registration and Authorized Users

Customer must provide accurate, current, and complete account, billing, business, and contact information and must keep that information updated. Revscale may rely on information provided through Customer accounts, Authorized Users, administrators, Connected Accounts, and Order Forms.

Customer is responsible for all activity under its accounts and credentials, including activity by Authorized Users, administrators, franchisees, agency personnel, contractors, clients, locations, and persons who gain access because of Customer systems or credentials. Customer must maintain reasonable access controls, password practices, and security procedures.

Customer will promptly notify Revscale of suspected unauthorized access, credential compromise, security incidents, or misuse involving the Services. Revscale may suspend, restrict, or require changes to accounts, credentials, or integrations if Revscale reasonably believes doing so is necessary to protect the Services, Customer, Revscale, other customers, third parties, or Third-Party Platforms.

6. Network / Franchise / Enterprise Account Administration

For Network Accounts, Customer acknowledges and agrees that franchisors, parent companies, agencies, white-label administrators, corporate administrators, enterprise administrators, master account owners, brand administrators, dealer-group administrators, or similar administrators may access, monitor, configure, audit, export, manage, and support location accounts, subaccounts, client accounts, and related workspaces.

This administrative visibility may include leads, lead ownership fields, prospect data, visitor data, caller data, chat data, transcripts, recordings, messages, replies, CRM data, notes, pipeline stages, opportunities, agent activity, tasks, usage, billing information, performance data, dashboards, reports, settings, campaign configuration, knowledge base usage, prompts, training rules, blacklists, suppression lists, opt-outs, integrations, Connected Accounts, and support records.

Corporate-level, brand-level, parent-level, agency-level, or network-level settings may override, restrict, replace, or control location-level settings. Revscale may rely on instructions, approvals, configuration decisions, data access directions, and support requests from the parent, franchisor, agency, corporate, enterprise, or network administrator without independently verifying separate authority from each location, franchisee, dealer, affiliate, agency client, or subaccount user.

Customer is solely responsible for obtaining and maintaining all rights, approvals, notices, consents, franchise agreement provisions, agency authority, internal policies, and customer-facing disclosures necessary for this account structure and administrative access. Revscale is not responsible for disputes between or among franchisors, franchisees, agencies, clients, dealers, parent entities, affiliates, brands, locations, administrators, or other parties regarding data access, lead ownership, billing, brand rules, account control, system usage, or the handling of Customer Data.

7. Corporate, Franchisor, Agency, or Parent Account Access

If Customer acts as a franchisor, parent company, corporate office, agency, reseller, managed service provider, white-label administrator, dealer group, holding company, or similar administrator, Customer represents and warrants that it has all rights necessary to create, access, administer, monitor, configure, export, and support the applicable accounts, subaccounts, locations, franchisees, clients, dealers, affiliates, and users.

If a location, franchisee, dealer, agency client, affiliate, or subaccount user disputes a corporate, parent, franchisor, agency, or administrator instruction, Revscale may continue to follow the instruction of the contracting Customer, paying account owner, parent administrator, or master administrator identified in Revscale records unless Revscale receives a court order, written agreement signed by the relevant parties, or other documentation acceptable to Revscale.

Customer is responsible for all acts and omissions of its Authorized Users, administrators, franchisees, locations, agency clients, dealers, affiliates, contractors, and related users to the extent they access or use the Services through Customer accounts or under Customer authority.

8. Customer Responsibilities

Customer is responsible for: (a) Customer Content; (b) the legality, accuracy, quality, and appropriateness of all data, instructions, prompts, workflows, lists, campaigns, messages, calls, chats, settings, rules, Connected Accounts, and business practices used with the Services; (c) reviewing and approving Output before relying on it where appropriate; (d) honoring opt-outs and suppression obligations; (e) maintaining legally sufficient privacy notices, consent flows, disclosures, and records; (f) ensuring Authorized Users comply with the Agreement; and (g) using the Services only in compliance with applicable law and Third-Party Platform terms.

Customer is the sender, caller, speaker, publisher, sponsor, controller, business, or equivalent party responsible for communications sent, initiated, made, queued, posted, displayed, generated, or handled through the Services, except to the extent Revscale separately agrees in writing to act in a different role.

Customer will not upload or process through the Services any protected health information, payment card data, government identification numbers, biometric identifiers, children’s data, precise geolocation, financial account credentials, special-category personal information, or other highly sensitive information unless the applicable Order Form or a separate written agreement expressly permits such processing and the parties have completed any additional compliance documentation required by Revscale.

9. Customer Instructions, Agent Configuration, and Connected Accounts

Customer controls and is responsible for Customer instructions, agent configuration, prompts, targeting criteria, approved audiences, contact lists, scripts, message templates, knowledge base materials, CRM fields, data mappings, routing rules, suppression rules, Connected Accounts, account credentials, business rules, and approval workflows.

Customer authorizes Revscale and its service providers to access, use, store, transmit, retrieve, and process Customer Content and Connected Account data as necessary to provide, operate, secure, support, debug, analyze, and improve the Services, including by using APIs, browser automation, webhooks, telecommunications providers, email providers, model providers, data enrichment providers, hosting providers, and other Third-Party Platforms.

Customer acknowledges that instructions given through an account, administrator, integration, API, support request, configuration screen, Slack or email request, or other authenticated or reasonably attributable channel may cause AI Agents or workflows to take action. Revscale may rely on those instructions and is not responsible for Customer misconfiguration, incomplete setup, inaccurate prompts, outdated knowledge base materials, improper Connected Account permissions, inadequate testing, customer-side onboarding delay, or conflicting instructions from Customer personnel or administrators.

10. AI Agents and Automated Communications

The Services may use AI Agents to draft, personalize, recommend, score, classify, route, summarize, schedule, queue, send, initiate, or respond to communications or tasks. AI Agents may operate across channels such as LinkedIn-related workflows, email, voice, chat, web forms, CRM tasks, dashboard assistant interactions, and re-engagement campaigns, depending on the Services purchased and configured.

Customer must implement appropriate human oversight, testing, approval processes, rate limits, escalation rules, opt-out handling, and monitoring for its use case. Customer should not use AI Agents as the sole decision-maker for legal, medical, financial, employment, credit, housing, insurance, eligibility, safety-critical, emergency, or similarly high-impact decisions.

Customer is responsible for ensuring that automated communications are not deceptive, misleading, harassing, discriminatory, unlawful, or inconsistent with applicable consent, disclosure, platform, telemarketing, email, privacy, recording, or industry-specific rules. Customer must not configure AI Agents to impersonate a person without authorization, conceal legally required disclosures, evade opt-outs, or bypass Third-Party Platform restrictions.

11. AI Output Disclaimers

Output may be inaccurate, incomplete, outdated, duplicative, biased, offensive, noncompliant, or unsuitable for Customer’s intended purpose. Output may not be unique, and similar or identical output may be generated for other customers or users. Customer is responsible for evaluating Output before using, publishing, sending, calling, storing, or relying on it.

Revscale does not represent that Output will comply with law, achieve a business outcome, be accepted by a recipient, avoid spam filters, avoid account restrictions, reflect Customer’s brand rules, or be free from errors. Revscale does not provide legal, financial, tax, medical, employment, franchise, advertising, telemarketing, privacy, or other professional advice through the Services.

Customer should consult qualified counsel and other appropriate professionals regarding legal compliance, industry rules, marketing practices, telemarketing requirements, privacy obligations, AI disclosures, franchise system issues, and regulated communications.

12. No Guarantee of Leads, Revenue, Deliverability, Reply Rates, Meetings, Accuracy, or Outcomes

Customer acknowledges that marketing, sales, outreach, lead generation, website visitor identification, deliverability, customer engagement, inbound qualification, re-engagement, voice calls, chat, CRM performance, and AI-generated recommendations depend on many factors outside Revscale’s control.

Revscale does not guarantee leads, revenue, booked meetings, appointments, conversions, response rates, reply rates, connection rates, acceptance rates, inbox placement, deliverability, caller answer rates, website visitor identification rates, data enrichment accuracy, prospect accuracy, CRM accuracy, contactability, model accuracy, training accuracy, ranking accuracy, compliance outcomes, account safety, Third-Party Platform availability, or any other business, legal, technical, or financial result.

Any projections, examples, benchmarks, case studies, demos, forecasts, estimated results, ROI materials, performance ranges, or statements about possible outcomes are illustrative only and do not create a warranty, guarantee, service level commitment, refund right, or performance obligation unless expressly stated in a signed Order Form.

13. Third-Party Platforms, APIs, Integrations, and Vendor Dependencies

The Services may depend on Third-Party Platforms, including social networks, LinkedIn-related systems, email systems, telecommunications providers, model providers, hosting providers, CRM systems, website platforms, analytics services, enrichment vendors, payment processors, identity providers, and browser or API technologies. Revscale does not control Third-Party Platforms and is not responsible for their acts, omissions, policies, availability, pricing, rate limits, account restrictions, data practices, security incidents, API changes, outages, enforcement decisions, or terms.

Customer is responsible for reviewing and complying with the terms, policies, data requirements, and technical requirements of Third-Party Platforms connected to or used with the Services. Revscale may suspend, throttle, modify, or disable features if Revscale believes that continued operation could violate Third-Party Platform requirements, harm deliverability or account integrity, create security risk, violate law, or expose Revscale, Customer, or others to unreasonable risk.

References to a Third-Party Platform do not imply endorsement, partnership, sponsorship, or affiliation unless Revscale expressly states otherwise. Revscale is not LinkedIn, Meta, Google, Microsoft, OpenAI, Anthropic, Twilio, HubSpot, Salesforce, or any other third-party provider.

14. LinkedIn, Email, Voice, Chatbot, Web Pixel, CRM, Knowledge Base, and Re-engage Product Terms

14.1 LinkedIn-Related Outreach and Automation

LinkedIn-related features may assist with research, list building, message drafting, sequencing, connection workflows, reply handling, profile workflows, or related actions. Customer is responsible for determining whether and how to use such features in compliance with LinkedIn rules, recipient expectations, applicable law, and Customer’s risk tolerance. Revscale does not guarantee that LinkedIn-related functionality will remain available or that Customer accounts will avoid restrictions, throttling, warnings, suspensions, reduced visibility, or other enforcement action.

14.2 Email Outreach

Email features may assist with drafting, limited outreach, sequencing, inbound handling, reply classification, and related workflows. Customer is responsible for sender identity, authentication, lawful basis or consent where required, unsubscribe mechanisms, suppression handling, accurate headers, truthful subject lines, physical mailing address requirements, list quality, bounce handling, domain reputation, DMARC, DKIM, SPF, warmup strategy, volume settings, and all other email compliance obligations. Revscale does not guarantee inbox placement, open rates, click rates, replies, deliverability, or avoidance of spam filtering or blocklists.

14.3 AI Voice Agent and Calls

Voice features may assist with inbound calls, outbound calls, qualification, routing, summaries, transcripts, recordings, and follow-up workflows. Customer is responsible for all legally required consent, disclosures, caller identification, do-not-call screening, calling-hour rules, call recording notices, artificial or prerecorded voice rules, AI voice disclosures, industry-specific rules, and opt-out handling. Customer must not use voice features for emergency calls, life-safety purposes, unlawful robocalling, deception, harassment, impersonation, or calls to numbers that Customer lacks permission or legal authority to contact.

14.4 Website Chatbot and Inbound Qualification

Chatbot and inbound qualification features may collect information, answer questions, route inquiries, schedule follow-up, and qualify leads. Customer is responsible for website notices, privacy disclosures, chatbot disclosures where required, claims made by the chatbot, escalation paths, restricted topics, and ensuring that Customer’s knowledge base and instructions are accurate and current. Customer must not represent that a chatbot is a human where doing so would be deceptive or unlawful.

14.5 Web Pixel, Visitor Identification, and Outreach

Web pixel and visitor identification features may involve cookies, pixels, scripts, tags, IP addresses, device data, browser data, page views, referrers, UTM parameters, firmographic data, enrichment, identity resolution, visitor classification, and related outreach workflows. Customer is responsible for implementing legally sufficient privacy notices, cookie notices, consent mechanisms, opt-out mechanisms, and contractual rights for its websites and for determining whether and how visitor identification and follow-up outreach may be used in each jurisdiction.

14.6 CRM and Pipeline Tools

CRM features may help store, classify, score, route, and manage leads, contacts, opportunities, accounts, activities, notes, tasks, and reporting. Customer is responsible for the accuracy, completeness, legality, and permission basis for CRM data and for any business decisions made using CRM data or AI-generated CRM recommendations.

14.7 Knowledge Base and Training Rules

Knowledge base and training rules features allow Customer to provide documents, FAQs, scripts, brand rules, objection handling, pricing information, service descriptions, policies, and other materials to guide AI Agents and workflows. Customer is responsible for ensuring those materials are accurate, current, authorized, non-confidential to unauthorized viewers, and appropriate for use in the configured channels.

14.8 Blacklists, Suppression Tools, and Re-engagement Agent

Blacklist, suppression, and re-engagement tools are designed to assist Customer with contact management and opt-out workflows. Customer remains responsible for importing, maintaining, auditing, and honoring suppression lists and for ensuring that any re-engagement campaign contacts only persons that Customer may lawfully contact. Customer must not use re-engagement features to contact persons who have opted out, objected, revoked consent, or otherwise requested no further contact.

14.9 Home Dashboard Assistant

The home dashboard assistant may summarize account information, surface recommendations, answer questions, and help users navigate the Services. Dashboard assistant responses are informational and may be incomplete or inaccurate. Customer is responsible for verifying information before taking action.

15. Acceptable Use Restrictions

Customer will not, and will not permit any Authorized User or third party to, use the Services to:

• Violate applicable law, regulation, court order, industry rule, Third-Party Platform term, or contractual obligation;
• Send spam, unlawful commercial messages, unlawful calls, unlawful texts, unlawful artificial or prerecorded voice communications, deceptive communications, or communications to persons who have opted out or should not be contacted;
• Harass, threaten, abuse, defame, dox, discriminate against, exploit, impersonate, mislead, or harm any person or entity;
• Generate, store, transmit, or facilitate malware, phishing, credential theft, security exploits, unauthorized access, scraping without authorization, platform abuse, or evasion of technical controls;
• Upload or process data that Customer lacks rights to use or that violates privacy, publicity, intellectual property, confidentiality, or data protection rights;
• Use the Services for credit, employment, housing, insurance, healthcare, legal, emergency, biometric identification, law enforcement, or other regulated high-impact decisions unless Revscale has expressly agreed in writing and the use complies with all applicable requirements;
• Reverse engineer, decompile, copy, frame, benchmark, stress test, scrape, or probe the Services except to the extent applicable law prohibits this restriction;
• Resell, sublicense, white-label, or provide managed access to the Services except as expressly permitted in an Order Form;
• Use the Services to build, train, evaluate, or improve a competing product or service;
• Misrepresent the source, sponsorship, affiliation, identity, AI nature, or purpose of a communication where such misrepresentation would be deceptive or unlawful;
• Circumvent usage limits, suspension, billing controls, security measures, rate limits, opt-out mechanisms, suppression lists, Third-Party Platform limits, or compliance controls;
• Interfere with or disrupt the Services, Revscale systems, Third-Party Platforms, or other customers; or
• Use the Services in a manner that Revscale reasonably believes may create legal, security, operational, reputational, platform, deliverability, or abuse risk.

Revscale may investigate suspected violations and may suspend or restrict access, disable features, block messages or calls, remove content, preserve evidence, notify affected parties or authorities where appropriate, or terminate the Agreement if Revscale reasonably believes Customer has violated this section.

16. Compliance with Marketing, Privacy, Email, Telephone, SMS, AI Voice, and Industry Laws

Customer is solely responsible for determining and satisfying all legal and regulatory obligations applicable to Customer’s use of the Services, including marketing, advertising, unfair or deceptive practices, privacy, data protection, cookies, website tracking, lead generation, email, telemarketing, do-not-call, text messaging, call recording, artificial or prerecorded voice, AI disclosure, franchise, dealer, professional licensing, and industry-specific laws.

Without limiting the foregoing, Customer is responsible for compliance with the CAN-SPAM Act, Telephone Consumer Protection Act, Telemarketing Sales Rule, state telemarketing laws, state call recording laws, state privacy laws, consumer protection laws, anti-spam laws, international privacy and marketing laws where applicable, and any rules applicable to Customer’s industry or recipients.

Customer must maintain records sufficient to demonstrate its rights, consents, lawful basis, suppression practices, privacy notices, opt-out practices, and compliance decisions. Revscale may request reasonable documentation if Revscale believes Customer’s use creates compliance, deliverability, platform, or abuse risk. Revscale’s provision of tools, templates, sample disclosures, suggested settings, or support does not constitute legal advice and does not relieve Customer of responsibility for compliance.

17. Consent, Notices, Opt-Outs, and Suppression Lists

Customer is responsible for obtaining and maintaining all consents, notices, lawful bases, disclosures, and permissions necessary to collect, upload, process, enrich, call, email, message, chat with, identify, track, re-engage, or otherwise contact any person using the Services.

Customer must provide recipients with legally required information, including sender or caller identity, physical mailing address where required, AI or recording disclosures where required, and a clear method to opt out where required. Customer must promptly honor opt-outs, objections, revocations of consent, unsubscribe requests, do-not-call requests, do-not-contact requests, and suppression requests.

Revscale may provide suppression, blacklist, unsubscribe, and opt-out tools, but Customer remains responsible for configuring, importing, syncing, monitoring, and auditing those tools. If Revscale detects an opt-out, complaint, abuse signal, or legal risk, Revscale may suppress the contact, disable outreach, restrict functionality, or take other protective action.

18. Customer Data and Revscale Data Rights

As between the parties, Customer owns Customer Content. Customer grants Revscale and its Affiliates, service providers, subprocessors, and contractors a non-exclusive, worldwide, royalty-free license to host, copy, transmit, display, process, use, store, reproduce, modify, create technical derivatives of, and otherwise handle Customer Content as necessary to provide, operate, secure, support, debug, analyze, and improve the Services; comply with law; prevent abuse; enforce the Agreement; provide support; process payments; and perform obligations under the Agreement.

Customer represents and warrants that it has all rights, permissions, consents, notices, and lawful bases necessary for Revscale to process Customer Content and Customer Data as contemplated by the Agreement.

Revscale owns all rights, title, and interest in and to the Services, Revscale Data, platform technology, software, workflows, configurations, templates, prompt logic, system prompts, user interfaces, dashboards, know-how, Documentation, analytics, Aggregated Data, De-Identified Data, and improvements, excluding Customer Content. Except for the limited right to use the Services during the subscription term, no rights are granted to Customer by implication, exhaustion, or otherwise.

Revscale does not knowingly permit third-party foundation-model providers to train their general models on raw Customer Content unless Revscale discloses that practice, Customer enables that feature, or the parties separately agree in writing. This sentence does not restrict operational processing required to provide, secure, support, debug, monitor, or improve the Services or to prevent abuse.

19. Aggregated / De-Identified Data Rights

Revscale may create, use, disclose, sell, license, retain, and otherwise exploit Aggregated Data and De-Identified Data for analytics, benchmarking, product improvement, internal AI evaluation, internal model improvement, safety systems, fraud and abuse prevention, business intelligence, industry insights, performance reporting, and other lawful business purposes.

“Aggregated Data” means data combined with data from other customers or sources so that it does not identify Customer or any individual. “De-Identified Data” means data processed to remove or obscure identifiers so that it cannot reasonably be used to identify Customer or an individual, subject to reasonable safeguards.

Enterprise customers may negotiate or opt out of aggregated or de-identified AI training uses in the applicable Order Form or data processing addendum. Such opt-outs do not apply to operational processing, security, billing, abuse prevention, support, debugging, service improvement not involving AI training, legal compliance, or processing required to provide the Services.

20. No Use to Build Competing Products

Customer will not use the Services, Documentation, Output, Revscale Data, screenshots, workflows, user interfaces, prompts, templates, pricing structures, performance information, support materials, or other non-public information to build, train, evaluate, benchmark, improve, market, or support a product or service that competes with Revscale.

Customer will not provide access to the Services to a competitor of Revscale or to any person acting on behalf of a competitor, except with Revscale’s prior written consent. This restriction applies during the subscription term and for two (2) years after termination, except to the extent prohibited by applicable law.

21. Payment Terms

Customer will pay all fees stated in the applicable Order Form, invoice, checkout page, or subscription plan. Fees may include subscription fees, setup fees, onboarding fees, usage fees, overage fees, per-seat fees, per-agent fees, implementation fees, managed service fees, telecommunications fees, enrichment fees, integration fees, support fees, pass-through costs, taxes, and other charges.

Unless an Order Form states otherwise, fees are due in advance, payment obligations are non-cancelable, and Customer authorizes Revscale and its payment processors to charge the payment method on file for recurring fees, renewals, usage, taxes, and other amounts due. Customer must keep valid payment information on file.

Customer is responsible for all taxes, duties, levies, and governmental charges other than taxes based on Revscale’s net income. Amounts not paid when due may accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. Revscale may suspend or terminate Services for late payment.

22. No Refunds, No Chargebacks, Billing Disputes, and Collection Costs

Except where required by law or expressly stated in an Order Form signed by Revscale, all fees are non-refundable. Revscale does not provide refunds or credits for partial months, unused agents, unused actions, unused seats, unused leads, unused credits, unused outreach volume, disconnected accounts, customer-side onboarding delays, onboarding delays caused by Customer dependencies, Third-Party Platform limits, account restrictions, deliverability issues, lack of replies, lack of leads, lack of meetings, customer misconfiguration, incomplete Customer materials, failure to use the Services, or changes in Customer business circumstances.

Any refund, credit, discount, extension, concession, or accommodation offered by Revscale is discretionary, does not waive Revscale’s rights, and does not create a future obligation or course of dealing.

Customer must contact Revscale at legal@getrevscale.com or another billing contact designated by Revscale before initiating a chargeback, payment reversal, or payment dispute. Customer must provide Revscale a reasonable opportunity to investigate and resolve any billing issue.

A bad-faith chargeback, knowingly false payment dispute, reversal after Services have been provided, or failure to follow the billing dispute process is a material breach of the Agreement. Revscale may suspend or terminate Services, dispute the chargeback, provide usage records, account records, logs, Order Forms, IP records, support records, onboarding records, and communications to payment processors and financial institutions, and recover unpaid fees, processor fees, chargeback fees, collection costs, reasonable attorneys’ fees, and other costs of enforcement.

Customer agrees not to withhold payment or initiate a chargeback based on dissatisfaction with business outcomes, lead volume, deliverability, reply rates, Third-Party Platform restrictions, or Customer configuration where Revscale made the Services available in accordance with the Agreement.

23. Subscription Term, Renewal, Suspension, and Termination

The subscription term is stated in the applicable Order Form. Unless an Order Form states otherwise, subscriptions renew automatically for successive terms equal to the expiring term unless either party gives written non-renewal notice at least thirty (30) days before the renewal date.

Customer may terminate only as expressly permitted in the applicable Order Form or these Terms. Cancellation, non-use, account disconnection, or failure to complete onboarding does not eliminate payment obligations or create refund rights.

Revscale may suspend, throttle, restrict, or terminate access to all or part of the Services if Revscale reasonably believes: (a) Customer has breached the Agreement; (b) fees are overdue; (c) Customer or an Authorized User creates legal, security, platform, deliverability, abuse, reputational, or operational risk; (d) continued operation may violate law or Third-Party Platform requirements; (e) Customer engages in a chargeback or payment dispute; (f) Customer’s use threatens the Services, Revscale, other customers, recipients, or third parties; or (g) suspension is necessary to comply with law or a third-party requirement.

Either party may terminate the Agreement for material breach if the breach remains uncured thirty (30) days after written notice, except that Revscale may terminate immediately for non-payment, chargebacks, security abuse, unauthorized access, confidentiality breach, IP misuse, unlawful use, or violations that cannot reasonably be cured.

Upon termination or expiration, Customer’s right to access the Services ends, all unpaid amounts become immediately due, and Revscale may delete or retain Customer Content in accordance with its retention practices, legal obligations, backups, dispute needs, and the applicable data processing addendum. Sections intended by their nature to survive will survive, including payment obligations, confidentiality, data rights, IP, disclaimers, limitations of liability, indemnities, dispute resolution, and no-use-to-compete restrictions.

24. Confidentiality

“Confidential Information” means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential given the nature of the information and circumstances of disclosure. Revscale Confidential Information includes the Services, Revscale Data, non-public product plans, security information, pricing, technical materials, benchmarks, and business information. Customer Confidential Information includes non-public Customer Content and Customer business information.

The receiving party will use Confidential Information only to perform under the Agreement and will protect it using at least reasonable care. The receiving party may disclose Confidential Information to employees, contractors, advisors, service providers, Affiliates, and representatives who need to know it and are bound by confidentiality obligations at least as protective as those in this section.

Confidential Information does not include information that is independently developed without use of the disclosing party’s Confidential Information, becomes public through no fault of the receiving party, was lawfully known before disclosure, or is lawfully received from a third party without confidentiality obligations.

The receiving party may disclose Confidential Information if required by law, subpoena, court order, regulator, or governmental authority, provided that the receiving party gives prompt notice where legally permitted and reasonably cooperates with efforts to seek confidential treatment.

25. Intellectual Property

Revscale and its licensors retain all intellectual property and proprietary rights in the Services, Revscale Data, software, technology, models, prompts, workflows, templates, algorithms, Documentation, designs, logos, trademarks, and related materials. Customer receives only a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services during the subscription term for Customer’s internal business purposes and as otherwise permitted in an Order Form.

Customer retains ownership of Customer Content. Customer grants Revscale the rights described in these Terms to process Customer Content and to create Aggregated Data and De-Identified Data.

Customer may not remove proprietary notices, copy the Services, create derivative works of the Services, or use Revscale trademarks except as expressly permitted in writing. Revscale may use Customer trademarks and materials only as permitted by these Terms, an Order Form, or Customer instructions.

26. Feedback Rights

If Customer or any Authorized User provides suggestions, ideas, requests, recommendations, bug reports, improvements, comments, or other feedback about the Services (“Feedback”), Customer grants Revscale a perpetual, irrevocable, worldwide, royalty-free, fully paid, sublicensable, transferable license to use, copy, modify, distribute, commercialize, and otherwise exploit the Feedback for any purpose without restriction, attribution, or compensation. Feedback is not Customer Confidential Information unless Revscale separately agrees in writing.

27. Publicity / Logo Rights

Unless an Order Form states otherwise, Customer grants Revscale the right to use Customer’s name, logo, trademarks, and general description of Customer’s relationship with Revscale in customer lists, websites, pitch decks, investor materials, sales materials, marketing materials, and similar business communications.

Revscale will use commercially reasonable efforts to comply with written trademark usage guidelines provided by Customer. Customer may request that Revscale stop public website logo use by sending written notice to Revscale. Revscale will use commercially reasonable efforts to remove the logo from public website customer lists after receiving the request, but may retain references in archival materials, internal materials, investor materials, contractual records, and materials already distributed.

28. Personnel Protection and Anti-Abuse Clause

Customer will not, and will not permit its Authorized Users, affiliates, representatives, franchisees, locations, agency clients, contractors, or persons acting on its behalf to, make or publish false, defamatory, threatening, harassing, abusive, doxxing-style, malicious, or knowingly misleading statements about Revscale, the Services, or Revscale personnel; disclose Revscale Confidential Information; publish personal contact information, home addresses, family information, credentials, private identifiers, or similar personal information of Revscale personnel; or direct threats, harassment, abusive communications, or coordinated attacks at Revscale personnel through personal channels or public forums.

This section does not prohibit legally protected truthful reviews, good-faith complaints, fair competition, communications with counsel, communications with regulators or law enforcement, whistleblower activity, participation in legal proceedings, or other rights that cannot be waived by contract.

Violation of this section may cause irreparable harm and may justify suspension, termination, preservation of evidence, removal requests, injunctive relief, damages, and recovery of enforcement costs to the fullest extent permitted by law.

29. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, OUTPUT, DOCUMENTATION, SUPPORT, BETA FEATURES, INTEGRATIONS, THIRD-PARTY PLATFORM CONNECTIONS, AND RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

REVSCALE DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, AVAILABILITY, RELIABILITY, SECURITY, DELIVERABILITY, COMPLIANCE, PERFORMANCE, AND RESULTS. REVSCALE DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, AVAILABLE, COMPLIANT WITH CUSTOMER’S OBLIGATIONS, COMPATIBLE WITH ALL THIRD-PARTY PLATFORMS, OR FREE FROM HARMFUL COMPONENTS.

Customer acknowledges that Revscale is not responsible for Third-Party Platforms, Customer Content, Customer instructions, Customer business practices, Customer compliance decisions, market conditions, recipient behavior, platform enforcement, or outcomes outside Revscale’s reasonable control.

30. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVSCALE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, ENHANCED, OR PUNITIVE DAMAGES; LOSS OF PROFITS; LOSS OF REVENUE; LOSS OF BUSINESS; LOSS OF GOODWILL; LOSS OF DATA; LOST LEADS; LOST MEETINGS; LOST OPPORTUNITIES; BUSINESS INTERRUPTION; COST OF SUBSTITUTE SERVICES; DELIVERABILITY ISSUES; PLATFORM RESTRICTIONS; OR THIRD-PARTY CLAIMS, EVEN IF REVSCALE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVSCALE’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE AGREEMENT OR SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS CUSTOMER PAID TO REVSCALE FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR (B) FIVE HUNDRED DOLLARS (US $500).

The limitations in this section apply regardless of the theory of liability, whether in contract, tort, negligence, strict liability, warranty, statute, or otherwise. The limitations apply even if a limited remedy fails of its essential purpose.

The liability cap does not limit Customer’s payment obligations, Customer’s indemnification obligations, Customer’s breach of confidentiality, Customer’s misuse of Revscale IP, Customer’s violation of acceptable use restrictions, Customer’s unauthorized access or security abuse, Customer’s compliance obligations, or any liability that cannot be limited under applicable law.

31. Indemnification

Customer will defend, indemnify, and hold harmless Revscale, its Affiliates, and their respective officers, directors, employees, contractors, agents, investors, successors, and assigns from and against all claims, demands, actions, investigations, damages, liabilities, losses, settlements, penalties, fines, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to: (a) Customer Content; (b) Customer instructions, configurations, prompts, workflows, campaigns, lists, calls, messages, chats, or Connected Accounts; (c) Customer’s violation of law or Third-Party Platform terms; (d) marketing, email, telemarketing, AI voice, SMS, privacy, tracking, recording, consumer protection, franchise, dealer, or industry compliance issues; (e) opt-out, consent, suppression, or notice failures; (f) disputes among franchisors, franchisees, agencies, clients, dealers, parent entities, affiliates, locations, or administrators; (g) Customer’s products, services, offers, representations, or business practices; (h) unauthorized access caused by Customer systems or credentials; (i) Customer’s breach of the Agreement; or (j) chargebacks, payment disputes, taxes, or collection matters.

Revscale will defend Customer against a third-party claim alleging that the core paid Services, as provided by Revscale and used in accordance with the Agreement, directly infringe a U.S. patent, copyright, trademark, or trade secret, and will pay damages finally awarded by a court or included in a settlement approved by Revscale. This obligation does not apply to claims arising from Customer Content, Customer instructions, combinations with non-Revscale products, modifications not made by Revscale, beta or free services, Third-Party Platforms, Customer’s breach of the Agreement, or continued use after Revscale provides a reasonable workaround or termination option.

The indemnified party must promptly notify the indemnifying party of the claim, reasonably cooperate, and allow the indemnifying party to control the defense and settlement, provided that the indemnifying party may not settle a claim in a manner that imposes non-monetary obligations or admissions on the indemnified party without consent. The indemnified party may participate with its own counsel at its own expense.

32. Arbitration, Class Action Waiver, and Venue

The Agreement is governed by the Federal Arbitration Act (the “FAA”) and the laws of the State of Delaware, without regard to conflict-of-law rules. Except for the exceptions stated below, any dispute, claim, or controversy arising out of or relating to the Agreement or Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, unless the parties agree in writing to a different arbitration provider or procedure.

Before filing arbitration, the party asserting a claim must provide written notice describing the dispute and requested relief, and the parties will attempt in good faith to resolve the dispute for thirty (30) days. This informal resolution requirement does not apply where immediate relief is reasonably necessary for non-payment, collections, chargebacks, IP misuse, confidentiality breach, security abuse, injunctive relief, or unauthorized access.

Arbitration will be conducted on an individual basis only. Customer and Revscale waive any right to bring, hear, administer, resolve, or participate in any class, collective, consolidated, private attorney general, representative, or mass arbitration or proceeding. The arbitrator may award relief only for the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

The arbitration will take place in Palm Beach County, Florida, unless the parties agree to remote proceedings or another location. The arbitrator will have authority to award the same individual remedies that a court could award, subject to the limitations, exclusions, and waivers in the Agreement.

Notwithstanding the arbitration requirement, either party may bring an individual action in state or federal courts located in Palm Beach County, Florida for non-payment, collections, chargebacks, IP misuse, confidentiality breach, security abuse, unauthorized access, enforcement of an arbitration award, temporary restraining orders, preliminary injunctions, permanent injunctions, or other equitable relief. Customer and Revscale consent to personal jurisdiction and venue in those courts for such proceedings.

If any dispute proceeds in court rather than arbitration, CUSTOMER AND REVSCALE KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW. If the class action waiver is found unenforceable as to a particular claim or request for relief, that claim or request for relief may proceed only in court and not in arbitration, and only to the extent required by law.

33. Changes to Terms

Revscale may update these Terms from time to time. Revscale will provide notice of material changes by posting the updated Terms, updating the effective date, sending notice through the Services, or using other reasonable means. Changes are effective when posted unless the notice states a later effective date.

Customer’s continued use of the Services after updated Terms become effective constitutes acceptance of the updated Terms. If Customer does not agree to updated Terms, Customer must stop using the Services and may choose not to renew at the end of the then-current subscription term, unless the applicable Order Form provides otherwise.

34. Contact Information

Legal notices to Revscale should be sent to: Revscale Technologies, Inc., a Delaware corporation, Attn: Legal Department, 200 E Las Olas Blvd Suite 1400, Fort Lauderdale, FL 33301, Email: legal@getrevscale.com.

Customer must send contractual notices in writing by email to the designated legal contact and, where required by an Order Form, by recognized overnight courier or certified mail. Billing questions should be sent to legal@getrevscale.com unless Revscale designates another billing contact.